DescriptionAmazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Streaming TV. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.
Key job responsibilities
As Senior Client Success Manager, you will work together with various departments to ensure our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting. The Client Success Manager will play an integral role in maximum revenue recognition and renewed business with sales and other Amazon partners.
A day in the life
You Will
Be an expert of all Twitch and Amazon products and exhibit a solid foundation of technical knowledge and site features
You will lead strategic initiatives from pitches to execution, management and quality control of all sponsor opportunities from sale to project completion, ensuring client satisfaction and meeting all timeline milestones
You will oversee Twitch programming including 'influencer' promoted broadcasts, tournaments, contests and sweepstakes, custom interactive digital products and custom commercials
You will manage both domestic and global projects working closely with your counterparts in our other global offices across Amazon
You will be accountable for client relationships after the program has sold through, ensuring a good experience for our customers
You will you hit each milestone deadline, ensure expectations are set and all deliverables are met to make certain the client’s vision is realized
Provide clients with weekly reporting, delivery analysis and recommendations
Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process
Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction
We are open to hiring candidates to work out of one of the following locations:
Chicago, IL, USA
Basic QualificationsYou Have:
5+ years of online media experience
Experience with pitching and helping clients execute custom branded campaigns
Working knowledge of Microsoft Office: PowerPoint, Excel, and Word.
Preferred QualificationsBonus Points:
Excellent written, presentation and oral communication skills
Excellent collaboration skills
Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.
Company - Amazon Advertising LLC
Job ID: A2625215
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Advertising, and Business Development
Industries
Software Development
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Introduction: My name is Greg O'Connell, I am a delightful, colorful, talented, kind, lively, modern, tender person who loves writing and wants to share my knowledge and understanding with you.
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